FAQ

How do I place an order?
Visit our store, choose your product, add it to your cart, and complete checkout through our secure system.

Do you have a physical store?
No. Maison Voya operates exclusively online.

Do you ship to my country?
Yes. We ship to most Spanish-speaking countries, Spain, and the United States.

How long does delivery take?
Processing: 1–3 business days
Shipping: 5–12 business days
A tracking code is emailed upon dispatch.

Which payment methods do you accept?
Credit/debit cards, PayPal, Shop Pay, and sometimes Apple Pay or Google Pay.

Can I pay upon delivery?
Not at the moment.

Can I change my order or address?
Yes, but only before the order is processed.
For urgent requests, contact [INSIRA O EMAIL] immediately.

Can I add items to an existing order?
No. If you want additional items, please place a new order.

Where do your products ship from?
From international logistics centers located in the U.S., Europe, and Asia.

Why did I receive only one item?
Some items may ship separately depending on warehouse availability.
Each will have its own tracking link.

What is your return policy?
7 days for dissatisfaction, 30 days for defects.
Items must be unused and in original packaging.
Start the process via [INSIRA O EMAIL].

What if my order is late?
Check your tracking information. If it exceeds the estimated timeframe, contact support.

Need help?
Email [INSIRA O EMAIL] with your name and order number.